As a responsible developer, we are proud of our commitment to excellence. We strive to deliver exceptional service, ensuring your homebuying journey is as seamless and stress-free as possible.
To ensure we meet our stringent standards, we follow consumer codes.
By embracing these industry-leading practices, we continue to deliver distinctive new homes that inspire and exceed expectations, creating communities which you’ll be proud to call home.
The New Homes Quality Code replaces the Consumer Code and supports consumers through their home buying journey.
The NHQC is a set of robust standards that all new homes in the UK must adhere to. Developed by the New Homes Quality Board (NHQB), a not-for profit organisation, to improve the quality of new homes and customer service provided by homebuilders.
Its main purpose is to help buyers understand the level of service they should expect from their homebuilder and to highlight their consumer rights, before and after sale.
In the rare case that issues arise, the NHQC offers the option to escalate concerns to an independent New Homes Ombudsman Service.
For further information, visit the NHQB website.
At Hopkins Homes, we stand by our commitment to excellence, offering you unparalleled peace of mind with our comprehensive warranty package. Every home we build comes with a robust two-year guarantee directly from us, followed by an additional eight-year warranty provided by the National House Builders Council (NHBC). This decade-long protection ensures that your investment in a Hopkins Homes property is safeguarded, reflecting our unwavering dedication to craft, care and social responsibility.
In the unlikely event that you are dissatisfied with any aspect of our service or have a concern / issue that has not been resolved to your satisfaction and wish for it to be reviewed further, we kindly ask you to advise us as soon as possible.
We have a robust complaints procedure in place to ensure concerns can be addressed efficiently.
We are also committed to treating our customers with fairness, respect and empathy. Click here for details of our Vulnerable Customer Policy.
