Customer services - Here to help

Customer Services is available 24 hours a day, 7 days a week, 365 days of the year.

Contact Number: 01394 446802

Email: customerservices@hopkinshomes.co.uk

An emergency is defined as:

• No Heating and / or Hot water: complete failure of Heating and / or Hot water
• Water leak: any leak which cannot be contained and causing additional damage
• Blocked toilets: no usable toilet in the property
• Doors: unable to open or secure any external door
• Blocked drains: when causing a flood or overflowing (please note: homeowners may be liable for costs if the blockage is self-inflicted)

Important Contacts

Leaks or loss of key services must be reported to the mains supplier for initial assessment.

Gas Emergency Helpline: 0800 111 999

UK Power Networks Helpline: 0800 31 63 105 or 105

Water supply: 03457 145 145